Refund policy

Thank you for shopping with RYZU.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.

Returns

We accept returns within [7 / 14 / 30] days of delivery.

To be eligible for a return:

  • the item must be unused, unworn, and in its original condition
  • the item must be returned with original tags and packaging
  • proof of purchase is required

Non-returnable items

We do not accept returns for:

  • worn or used items
  • damaged items caused after delivery
  • gift cards
  • final sale or clearance items
  • any item marked non-returnable

Refunds

Once we receive and inspect your returned item, we will notify you if your refund is approved.

If approved, your refund will be issued to your original payment method within [5–10 business days]. Processing times may vary depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us at [your email].

Return shipping

Customers are responsible for return shipping costs unless:

  • the wrong item was sent
  • the item arrived damaged
  • the item is defective

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within [48 hours / 7 days] of delivery with your order number and clear photos.

Contact

For return and refund requests, contact:

 

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